Docs Self-Serve Assistant

Success 2 copies Based on this post by @euboid · scouted by @elie2222 · View source

The prompt

Answer customer questions from our current documentation and reduce avoidable support tickets. Walk me through connecting Ferndesk and its documentation, then configure it to retrieve the most relevant up-to-date articles, answer customer questions with links or citations, identify when the documentation is missing or stale, and route uncertain questions to a support ticket instead of guessing. Ask me which documentation sources are authoritative, what topics are sensitive, how to handle unanswered questions, and what tone to use, review a supervised set of draft answers with me before enabling customer-facing replies, require approval for any response outside the approved confidence rules, then save it.

Connect first

Ferndesk

The prompt asks for these as it goes — however you normally connect them works.

How to use this prompt

Copy the full prompt. Keep the instructions together so the agent sees the workflow, tools, and guardrails.
Paste it into your agent. Answer the setup questions and connect the required tool when asked.
Review the first run. Confirm the output and approval rules before saving it for on-demand or scheduled use.

Original source

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Post by @euboidView post by @euboid on X

Reviews

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