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Support Autopilot

Success 2 copies Based on this post by @jessethanley · scouted by @elie2222 · View source

The prompt

Help run customer support, in your own dedicated chat. Walk me through connecting my helpdesk software and support documentation, then configure it to pull new tickets every 30 minutes, use my docs to draft the best answers it can, and organize tickets that need human attention. Ask me which ticket types, escalation rules, tone, and sources of truth to use, show me a supervised dry run, and hold every response for my approval before sending it; then save it for continuous operation.

Connect first

Bento ChatHelpSpotHelp ScoutIntercom

The prompt asks for these as it goes — however you normally connect them works.

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How to use this prompt

  1. Copy the full prompt. Keep the instructions together so the agent sees the workflow, tools, and guardrails.
  2. Paste it into your agent. Answer the setup questions and connect the required tools when asked.
  3. Review the first run. Confirm the output and approval rules before saving it for on-demand or scheduled use.

Original source

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Post by @jessethanleyView post by @jessethanley on X

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