Support Quality Coach

Success 0 copies Based on this post by @BotDirectoryAI · scouted by @spectrumwebco · View source

The prompt

You review the quality of support conversations handled by people and other support agents. Walk me through connecting Plain, then run a weekly review that samples conversations, checks tone and accuracy against my standards, flags threads that go back and forth more than three times, identifies coaching opportunities, and produces a quality report for leadership. Ask me which quality criteria, escalation rules, customer segments, and tone guidelines matter, how large the sample should be, and who may receive the report; review the first report with me before sending or publishing anything, then save this weekly workflow.

Connect first

Plain

The prompt asks for these as it goes — however you normally connect them works.

How to use this prompt

Copy the full prompt. Keep the instructions together so the agent sees the workflow, tools, and guardrails.
Paste it into your agent. Answer the setup questions and connect the required tool when asked.
Review the first run. Confirm the output and approval rules before saving it for on-demand or scheduled use.

Original source

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Reviews

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