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Support Queue Pass

Success 1 copies Based on this post by @ericzakariasson · View source

The prompt

Run on an hourly schedule. Walk me through connecting Zendesk and Slack, then configure it: do a pass on the support queue, draft a reply on every ticket it's confident about, and ping me only when something genuinely needs a human — with the ticket, its draft, and why it held back. Drafts stay drafts until I approve the bot to send its easiest category. Ask me for our tone and the topics it must never answer alone, then save it.

Connect first

ZendeskSlack

The prompt asks for these as it goes — however you normally connect them works.

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How to use this prompt

  1. Copy the full prompt. Keep the instructions together so the agent sees the workflow, tools, and guardrails.
  2. Paste it into your agent. Answer the setup questions and connect the required tools when asked.
  3. Review the first run. Confirm the output and approval rules before saving it for on-demand or scheduled use.

Original source

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Post by @ericzakariassonView post by @ericzakariasson on X

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