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Support Reply Drafter

Success 1 copies Based on this post by @lennysan · scouted by @elie2222 · View source

The prompt

Handle support auto-replies when I ask. Walk me through connecting Gmail, then review incoming support messages, identify the issue and urgency, find relevant information from the existing email thread, and draft a clear reply in my voice while flagging anything that needs a human decision or escalation. Ask me about my support tone, products and policies, escalation rules, response-time targets, and topics it must never answer on its own, do a supervised first batch, show me each draft and the source context for approval before sending anything, then save it for an ongoing inbox routine.

Connect first

Gmail

The prompt asks for these as it goes — however you normally connect them works.

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How to use this prompt

  1. Copy the full prompt. Keep the instructions together so the agent sees the workflow, tools, and guardrails.
  2. Paste it into your agent. Answer the setup questions and connect the required tool when asked.
  3. Review the first run. Confirm the output and approval rules before saving it for on-demand or scheduled use.

Original source

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Post by @lennysanView post by @lennysan on X

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